Question 1

How much does it cost to have an interlock fitted ?

Accepted Answer

Interlock installation cost varies depending on the type of vehicle that it is to be fitted to. To obtain a qoute please contact us for an installation cost.

Question 2

How much does monthly servicing cost ?

Accepted Answer

Your monthly servicing cost is $175.00. If you hold a valid Pension/Concession Card you may be elible to receive a discount on your monthly servicing.

Question 3

Do i have to make an appointment to have my Interlock calibrated ?

Accepted Answer

No. you are welcome to just turn up during our regular business hours and most times we will attend to you straight away. generally an average service will take approx 15 minutes.

Question 4

Do i have to make a booking to have an interlock installed ?

Accepted Answer

Yes. please contact us to arrange a prefered day to have it installed. Generally installations are completed on the same day.

Question 5

Do you make holes in my dashboard ?

Accepted Answer

No every component of the interlock system is fitted as to not damage or alter any factory surface of the vehicle.

Question 6

How long does it take to have my interlock removed once my term is completed ?

Accepted Answer

Once you receive your removal advice letter from RMS Services you may call us to arrange a time suitable to have the Interlock removed. Removal time generally takes  aprox. 1 - 1.5 hours depending on the vehicle.

Question 7

Can anyone else drive my vehicle ?

Accepted Answer

Yes. Anyone may drive your vehicle as long as they provide the required breath analysis.

Question 8

Can i drive someone elses vehicle that does not have an interlock ?

Accepted Answer

No. You are only elegible to drive a vehicle fitted with an interlock system. Driving a vehicle without and interlock device is an offence and may incur penalties according to NSW law.

Question 9

Can i fit an extra interlock to another vehicle ?

Accepted Answer

Yes. You can fit another interlock if you intend on driving more than one vehicle. You will have to pay for another installation fee and montly lease fees.

Question 10

Can i have an interlock fitted to my motorcycle ?

Accepted Answer

Yes. We can fit an interlock to you motorcycle. The interlock is attached to the fuel tank with a motorcycle weather resistant bag. You will have the option to purschase the bag or lease it from us.

Question 11

Can interlocks be fitted to 24v trucks/buses ?

Accepted Answer

Yes. Our interlocks are 12v/24v compatible which means they can be fitted to trucks and buses.

Question 12

Can i have an interlock fitted to a friends/company/families vehicle ?

Accepted Answer

Yes. The registered owner of that vehicle must fill out a consent form to allow you to have it fitted to their vehicle.

Question 13

What paper work do i need to bring with me ?

Accepted Answer

You will be required to bring the letter from RMS Services (advice of eligibilty for alcohol interlock program) which states the date from which you will be eligible to have an interlock fitted and apply for your interlock conditional license. 
Installation Certificate will be provided by us.

Question 14

What if i cant start my car due to a fault with the interlock or due to a violation ?

Accepted Answer

Smartstart offer 24 hour telephone support to assist you in any case that you may require.

Question 15

What if i cant come in on the due date for my interlock servicing ?

Accepted Answer

Once the due date passes you have 7 additional days to have your interlock serviced. 
Once those 7 days have expired you will be locked out. Smartstarts 24 hour support centre will assist you by providing you with an unlock code so you can get to your nearest service centre. This unlock code will incur a charge of $55.00.

Question 16

Why is there a camera fitted ?

Accepted Answer

The camera is there to provide evidence that it is the driver that is blowing into the interlock device.

Answers to your questions

Frequently asked questions